Family Law
Family Law News 2017, Issue 1, Volume 39, No. 1
Content
- Big Changes To Division of Military Retirement Benefits
- Family Law Executive Committee confers awards at the State Bar Annual Meeting in San Diego
- Family Law News Editorial Team
- Family Law Section Executive Committee
- Family Violence Appellate Project Finds Many Family Law Judicial Officers Fail to Respond Appropriately in Domestic Violence Cases
- Getting to Know Tax Returns
- In re Marriage of Olson Presents a Conundrum that Should be Addressed by the Legislature
- Legislative Liaisons and Designated Recipients of Legislation
- MCLE Article: the Family Lawyer's Guide to Assisted Reproduction Law in 2016
- Message from the Chair
- Message from the Editor
- Not with my Child
- Reader feedback
- Table of Contents
- Technology Corner
- Understanding Issues Affecting Transgendered Youth
- When and How to Respond to Online Reviews
When and How to Respond to Online Reviews
Stephen D. Hamilton
Stephen D. Hamilton has been an attorney for 22 years, with a practice devoted almost exclusively to family law for 20 of those years. He has been a Certified Specialist in Family Law since 2004. He is a member of ACFLS and serves on the ACFLS Outreach Committee. He is also the chairperson of the San Luis Obispo County Family Law Section, and is currently a member of the California Family Law Executive Committee and Assistant Editor of the Family Law News.
Introduction
As potential clients increasingly rely on internet reviews of you or your firm when deciding to retain you, managing and potentially responding to negative reviews is becoming a necessity. But the question is, how can you respond? Unlike your neighborhood pharmacy or local eatery, attorneys are not free to respond to reviews with specific facts or other information because of the attorney-client privilege and other ethical considerations. This article addresses both legal and practical issues when you feel a negative review demands a response.