This program offers 1.25 participatory MCLE credit. You must register in advance to participate.
Explore ‘best practices’ of how ODR can be effectively deployed as an option to Face-to-Face interactions.
Topics to be reviewed:
- What is Online Dispute Resolution?
- How/when to use audio or video conferencing? Are there other software or hardware aspects to consider?
- Should email/texting/chat be offered to participants? If so, how?
- Setting up an ODR session
- How to preserve Confidentiality throughout the process?
- How to manage?
- If a technical glitch occurs – what to do? Instantly reconvene? Reschedule?
Moderator: Gary Sanders
Colin Rule is Vice President of Online Dispute Resolution for Tyler Technologies. In 2011 Colin co-founded Modria.com, an ODR provider based in Silicon Valley, which was acquired by Tyler Technologies in May 2017. From 2003 to 2011 he was Director of Online Dispute Resolution for eBay and PayPal. Colin is the author of Online Dispute Resolution for Business and The New Handshake: ODR and the Future of Consumer Protection. He serves on the boards of the Consensus Building Institute and the PeaceTech Lab at the United States Institute of Peace. He is currently Co-Chair of the Advisory Board of the National Center for Technology and Dispute Resolution at UMass-Amherst and a Fellow at the Gould Center for Conflict Resolution at Stanford Law School.
Colin co-founded Online Resolution, one of the first online dispute resolution (ODR) providers, in 1999 and served as its CEO and President. Colin also worked for several years with the National Institute for Dispute Resolution in Washington, DC, the Consensus Building Institute in Cambridge, MA, and Mediate.com in Eugene, OR.