Ruby

For more than two decades, Ruby has been the trusted virtual receptionist provider for solo and small law firms nationwide. 

CLA members receive an exclusive 8% discount on service! 

Experience You Can Count On 

• Over 20+ years of experience (est. 2003) 
• Trusted by 15,000+ businesses across the U.S. 
• Deep roots in legal: Nearly half of Ruby’s customers are solo and small law firms 

The Ruby Difference:

100% U.S.–based receptionists 
Every Ruby team member lives and works in the U.S.—no overseas outsourcing, ever. Many competitors claim to be “U.S.-based” but route calls overseas. With Ruby, every caller speaks with a real, live human being who understands your clients and your business. 

All humans. No bots. 
Every call is answered by a real person, never AI or automation. We know nothing replaces the empathy, tone, and trust that comes from human connection—especially when someone’s calling your firm on one of the hardest days of their life. 

Empathy is our superpower. 
Our receptionists understand the power of warmth, professionalism, and the ability to listen with compassion. Empathy training isn’t a one-time event—it’s ongoing. Our team is continually coached to deliver meaningful, human-centered experiences on every call. 

Proven performance. 
Ruby answers 98% of calls within 9 seconds or less—industry-leading speed that ensures you never miss an opportunity or a client in need. 

Proprietary in-house technology. 
Our tools are built by Ruby, for Ruby—giving you seamless reliability, security, and performance. 

Simple, all-inclusive pricing. 
You pay for one thing: receptionist minutes. That’s it. The larger your minute package, the lower your rate. Every other feature is included at no extra cost: 

• 24/7 answering 
• Bilingual service (English/Spanish) 
• CRM integrations (Clio Grow, Clio Manage, 8am MyCase, Rocket Matter, and more) 
• Payment processing 
• Client intake 
• Appointment scheduling 
• Outbound calling 
• Unlimited users 

All included. No surprises.