AI and Workers’ Comp Claims Administration Is Not As Disruptive As Advertised
Mark Webb Pasadena, California
Workers’ compensation claims administrators are increasingly evaluating and deploying artificial intelligence (AI) and its subsets machine learning (ML) and deep learning (DL) to help reduce claims costs. Generally, in claims administration, AI is designed to accelerate and improve the processing and closing of low-value claims so they do not convert to lost-time claims or, in cases where there is lost time, to keep claims from becoming higher cost PD claims. AI can also assist in medical management by more quickly identifying outcomes relative to approved treatment as well as create analytics by which to measure physician performance.
As the Internet Society stated in its publication Artificial Intelligence and Machine Learning: Policy Paper (November 2017)1:
The Internet Society also pointed out that as it relates to ML: