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Law Practice Management and Technology

The Bottom Line Volume 35, No. 3 June 2014

Coach’s Corner: Billing Conundrums and How to Solve Them

By Ed Poll, Esq.
Principal, LawBiz® Management

Billing is not as straightforward as it may seem at first. In fact, billing involves more conundrums than the Sunday crossword puzzle.

People in general are paying more attention than ever before to the workings of government and businesses, and they are demanding financial accountability. Clients are no different in terms of what they expect from their lawyers when it comes to billing. This greater client sophistication about billing practices, along with keen competition for legal services and a heightened press awareness and curiosity, has made it critical for lawyers to continually examine their billing procedures to make sure that they are fair, ethical, and practical.

As court cases and Formal Opinion 93-379 of the American Bar Association (ABA) have shown, billing is a confusing and controversial subject. The following paragraphs highlight just a few of the numerous situations that could lead you into the murky waters of “unethical” billing, with specific tips for their avoidance.

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