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Webinar: Flipping the Script in High Conflict Situations in Your Cases and in the Office

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October 4, 2023 @ 12:00 pm 1:00 pm

1 Participatory MCLE Credit and 1 Recognition and Elimination of Bias

Conflict has increased significantly with a rise in the frequency and severity of accusations, disruptions, and threats, including physical violence. We’re faced with people who are extreme, who blame, threaten (and sometimes file) lawsuits and complaints, and engage in email wars. We often feel anger outside our norm, stuck, helpless, and exhausted. 

Non-Member Price – $75.00
Member Price – $55.00

These situations tend to draw in many other people and turn people against each other. General conflict resolution skills that usually work with most people, don’t seem to work well with individuals with high conflict behaviors. Advanced conflict resolution skills are necessary. In other words, we need to flip the script—doing the opposite of what we’re used to doing with everyone else and what we may feel like doing. 

This training focuses on: 

  • Basic information about five high-conflict types and brain science behind their behavior 
  • What to expect in high-conflict situations
  • How to flip your script – disrupting your defaults by:
    • Getting emotionally unhooked
    • Taking care of yourself
  • How to quickly identify high-conflict behavior
  • How to flip their script – disrupting their defaults to de-escalate and mitigate conflict
  • CalmB4Think™: to de-escalate and shift upset people (complainant/blaming) into thinking and problem-solving
  • BIFF Response®: to handle written communications with angry, blaming, upset, manipulative, hostile others (clients, opposing counsel, staff)
    • Structure and Limits: to stop them when they can’t stop themselves
    • Reaching Agreements: to help high-conflict parties reach agreements with a proposal-focused method

Speaker: Megan Hunter
Moderator: Richard Samuel Price

We are committed to accessibility! Virtual events are equipped with closed captioning. To request an in-person accommodation, send us a note at or contact us at 916-516-1760 for assistance.


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